On-Demand Webinars

The Executive's Guide to Building a Community Team

Carrie Melissa Jones; Founder, Gather Community Consulting

Date and time TBD!

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The State of Self-Service in 2021

Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

On Demand
Recorded February 23, 2021

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How Empathy, Creativity and Compassion Drive Results

Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

On Demand
Recorded January 20, 2021

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How the Art of Listening Matters with Conversational AI

Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

On Demand
Recorded January 13, 2021

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The Future of Contact Centers: A New Paradigm for Superior Customer Experience

Jim Rembach, Editor in Chief, CX Global Media

On Demand
Recorded December 17, 2020

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Are We Building Relationships That Will Last a Lifetime?

Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

On Demand
Recorded October 22, 2020

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Drive Employee and Customer Satisfaction with SLAs

John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

On Demand
Recorded September 23, 2020

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The 5 Categories That Rule Virtual Agents

Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

On Demand
Recorded September 17, 2020

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Live Interview with Jeannie Walters

Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

On Demand
Recorded September 9, 2020

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