Loyalty Programs Metrics Net Promoter Score Online Experience 
Lumoa
JUNE 26, 2023
Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Here are the key metrics you can track to determine omnichannel strategy success: 1.
Pointillist
JUNE 15, 2018
Build Effective Loyalty Programs. Customer loyalty programs are proven to have a powerful impact on customer retention. As per recent research by the International Institute for Analytics (illustration below), customer retention is the top priority and objective of most customer loyalty programs.
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