Lifetime Customer, Loyalty, Loyalty Programs and Marketing

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Loyalty Programs

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service

Five Ways to Create Customer Loyalty

ShepHyken

NOVEMBER 2, 2016

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. The concept of repeat business, and ultimately customer loyalty is huge.

Loyalty

Loyalty Loyalty Programs Lifetime Customer Customer Service Training

Customer Experience Update

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

Five Ways to Create Customer Loyalty

Webinars

Stay Connected