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Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. But when most companies think about customer service, they think that it just comes down to responding to customer complaints. Conclusion.

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Five Ways to Create Customer Loyalty

ShepHyken

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. The concept of repeat business, and ultimately customer loyalty is huge.

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