Beyond the AI Customer Service Hype: Practical Applications for Real Results
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. So, instead of asking, “How can I help you?”
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