First Call Resolution Guidelines Loyalty Poor Customer Service 
Call Experts
JULY 27, 2023
According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.
Provide Support
OCTOBER 7, 2015
At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. Strive for first-call resolution. Focus on where those two meet.”.
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