How to Launch the Best Voice of the Customer (VoC) Program
GetFeedback
JULY 19, 2019
Get your leaders and champions to see how these efforts will help your overall goals as an organization — this will earn their investment in your vision for VoC. Net Promoter Score (NPS). Customer Satisfaction Score (CSAT) . Customer Effort Score (CES) . Popular ways to collect structured feedback.
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