Sun.Mar 03, 2024

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Cultivating Community and Conversations in Customer Service

Doing CX Right

Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.

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Payment Experience: What is it & How to Improve it?


You are running an online eCommerce business. Though you are getting a considerable amount visitors, you have been seeing a high volume of cart abandonment. The customer liked the product, which is obviously the reason why they chose to move it to the cart. But still, it’s not going further than that. One key reason why this happens is most likely because of your payment experience.

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A Comprehensive Guide to Omni-Channel Customer Experience

SmartMessage Blog

What is Omni-Channel Customer Experience? Omni-channel customer experience is an integrated approach to customer interactions across various channels. Omnichannel customer experience meaning is all about providing a unified and consistent experience, whether customers engage through a website, social media, or in-store. This strategy aims to break down silos between online and offline platforms, ensuring a cohesive journey.