Understanding your Customer Success Sentiment and Intention
InboxAI
MARCH 10, 2018
I’d like to share with you the topic of customer success sentiment. People are asking us, at Komiko , about whether we can analyze sentiment of emails. What most of them mean is the NLP (Natural Language Processing) approach that analyses the text and scores it to positive, neutral or negative sentiment. Sentiment analysis is ok when analyzing social media sentiment trends.
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