Ecommerce First Call Resolution Industry Online Experience 
Responsetek
MAY 8, 2018
What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? Industry Story – Strategy. Industry Story – Company Consensus. Industry Story – Moments of Truth.
Pointillist
JUNE 15, 2018
Most ecommerce businesses retain fewer than 20% of their customers. Retention can often be a confusing concept, nebulous and shifting in meaning from industry to industry. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance. The Timescale Conundrum. Is Retention About Churn or Loyalty?
Expert insights. Personalized for you.
40 
Let's personalize your content