Top 6 Loyalty Trends for 2020: digital transformation for an open future
Currency Alliance
NOVEMBER 14, 2019
To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. ii] Loyalty Magazine, June 2019 edition. References. [i]
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