Remove Customers Remove Employee Experience Remove Virtual Agent Remove Wait Times
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3 Ways to Improve Agent Experience with Technology

Interactions

Improving agent experience not only benefits agents, but also your customers and your business. According to Accenture, companies with great employee experiences still outperform the S&P 500 by 122%. But with an increasing focus on technology, it can seem like live agents are getting left behind. .

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Avaya Virtual Agent Now Available as a Ready to Deploy Configurable Service

CSM Magazine

Avaya OneCloud Experience platform enables businesses to elevate their customer experience in just a few minutes. Avaya has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions.