Talkdesk

JULY 31, 2017

Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. What do you hear from customers about proactive service? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. What do you hear from customers about proactive service? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Listening to your customers ultimately means creating a better customer experience over time by driving change in the right places.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101