The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss
Pointillist
AUGUST 18, 2021
So a great example of that is if you were to change the way a customer gets support, technical support, let’s say, and you’re able to improve their satisfaction and improve their net promoter score. You’re going to reduce the time and effort for the customer. And you have to put those two together.
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