Customer Service Training Infographics Loyalty Programs NPS 
ShepHyken
APRIL 9, 2018
How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. Even if you’re already using NPS, you will pick up an idea or two.
ShepHyken
AUGUST 8, 2016
The author uses Star Wars examples and artwork throughout the article to teach concepts and strategies related to NPS (Net Promoter Score). May the NPS Force be with you! Fonolo) Are voice interactions becoming a smaller part of the customer service picture? 7 Steps to a Flawless Loyalty Program by Timi Garai.
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