Customer Service Training Government Loyalty Loyalty Programs 
ShepHyken
JUNE 7, 2021
I love the formula: Customer-Centric Mindset + Happy Employees = Company Success. Put another way, before you can have an amazing customer experience, you must start with an employee experience. The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. Absolutely!
ShepHyken
OCTOBER 10, 2022
7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. The Secret to Building Brand Devotion is Not a Loyalty Program. Here’s What Customer’s Really Want.
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ShepHyken
NOVEMBER 21, 2022
Points Are Just the Starting Point: What Loyalty Means Today by Stephanie Meltzer-Paul. The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. My Comment: Loyalty programs are typically about points and perks. Is the government giving good customer service?
ShepHyken
FEBRUARY 5, 2023
ACSI Federal Government Report 2022 by The American Customer Satisfaction Index (The American Customer Satisfaction Index) After four years of decline, citizen satisfaction with U.S. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale.
ShepHyken
FEBRUARY 5, 2023
ACSI Federal Government Report 2022 by The American Customer Satisfaction Index (The American Customer Satisfaction Index) After four years of decline, citizen satisfaction with U.S. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale.
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