Customer Service Training e-support Ecommerce User Experience 
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management.
ShepHyken
MARCH 1, 2021
Without it, you risk service that is inconsistent, at best. 5 key principles for a successful e-commerce user experience by James Brooke. My Comment: If eCommerce is part of how you interact and sell to your customers, you’ll want to read this short article featuring five ways to have a better digital experience.
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