Customer Service Strategies Effort Score Exceptional Customer Service Wait Times 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.
delighted
SEPTEMBER 27, 2019
What if we told you that there’s a way to grow your business by two to four times without developing a new product or receiving additional funding? Exceptional customer service turns repeat and new customers into promoters. Investing dollars and effort into something that might work is a risk to be avoided.
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