CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service CRM Call Center System 52

CSM Magazine

SEPTEMBER 1, 2020

Although customer service may not be the main focus of an engineering concern, it does yield immense power. The engineering industry, however, is faced with a range of unique obstacles that can impact the quality of customer service rendered. Rely on customer service personnel.

Customer Service 52

Customer Service Poor Customer Service Social Media Customer Service Representative 52

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

CSM Magazine

JUNE 27, 2022

If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Did you know that 96% of consumers leave a business due to poor customer service? Social media interactions might show that your target customers prefer live calls to robots.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52