Customer Service Representative, e-support, Guidelines and Self Service

Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. Customers No Longer Want to Call for Support. One of the biggest shifts over the past few years? A digital-first mindset.

Consumers

Consumers Self Service Chatbots e-support

Why A Seamless Customer Experience Keeps Customers Loyal

Magellan Solutions

AUGUST 14, 2020

Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.

e-support

e-support Customer Experience Self Service Call Center

Customer Experience Update

Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

Why A Seamless Customer Experience Keeps Customers Loyal

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