ViiBE Blog
APRIL 8, 2021
These elements combine to provide the customer with a better or worse overall experience. . How do you describe a call center experience? You can describe a call center experience according to the level of customer satisfaction. Customer satisfaction. Average Handle Time.
ViiBE Blog
JUNE 1, 2021
The benefits of using video chat for customer service interactions are that the service representative can see the customer’s emotions and better communicate empathy. The customer feels listened to, which improves customer satisfaction. Customers are now placing more importance on customer experience.
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