InMoment XI

APRIL 3, 2024

Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience. But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

LiveChat

DECEMBER 6, 2017

You can use that to learn more about: the difficulties they face on each stage of their customer journey. how you can improve their online experience. Outline your customer journey map. Paid subscription: In this stage people convert to paying customers. Retention – Website, Email marketing, Content marketing.

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44