Customer Journeys, Gamification, Poor Customer Service and Webinar

4 Call Center Metrics Insights from a Support Operations Lead

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center

Call Center Metrics Average Handle Time Gamification

The role of emotions in CX and how you can use them to design better experiences

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional.

Rewards Programs

Rewards Programs Loyalty Brands Connections

Customer Experience Update

4 Call Center Metrics Insights from a Support Operations Lead

The role of emotions in CX and how you can use them to design better experiences

Webinars

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