Customer Focused, Customer Service, Customer Service Representative and White Paper

Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement. Cost Center or Value Center. Small Change Can Make a Difference.

Engagement

Engagement Customer Service Customer Service Representative Employee Engagement

This Is How You Save On Customer Support

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. On the other hand, poor customer service can cost companies dear.

Poor Customer Service

Poor Customer Service Call Center Customer Service Representative Customer Care

Customer Experience Update

Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?

This Is How You Save On Customer Support

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