Customer Experience Management e-support Mobile Customer Service Social Media 
ProProfs Chat
MAY 6, 2020
Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics.
SmartKarrot
FEBRUARY 16, 2022
Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. 80% of tweets about a brand’s customer service are critical or negative.
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