Second to None

MARCH 30, 2018

In fact, 86 percent of business leaders say customer experience is foundational to their success. Still, knowing that is one thing, while actually executing those experiences is another. Here are three fundamental tools for building a superior customer-service strategy. Think beyond marketing.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130