Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. Coaching Customer Service Agents for Individual Growth. Better to schedule group training sessions instead (see below for more on customer service training tips). It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. Coaching Customer Service Agents for Individual Growth. Better to schedule group training sessions instead (see below for more on customer service training tips). It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40