Customer Expectations Customer Experience Professionals Loyalty Programs Net Promoter Score 
Lumoa
JANUARY 19, 2023
Current state mapping helps organizations pinpoint where they are currently failing to meet customer expectations, as well as any areas that could benefit from further optimization. This type of mapping is useful for pinpointing gaps in customer service and uncovering areas of improvement.
CX University
NOVEMBER 21, 2020
Customer satisfaction describes how happy customers are, after using a specific product or service. Satisfaction can then be broken down into perceived value – how customers expect to benefit from using that product or service versus what they actually experience, post-purchase.
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