Customer Engagement Ecommerce Net Promoter Score Online Experience 
delighted
APRIL 19, 2019
Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.
delighted
APRIL 19, 2019
Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.
Pointillist
JUNE 15, 2018
Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers. Many companies, in such circumstances, identify shorter-term behavior that can be used as a proxy for customer retention. Is Retention About Churn or Loyalty?
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