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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer-Centricity Customer centricity refers to customer-oriented culture in the company. Compelling Brand Values: Brand promises drive how the organization treats customers.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?