CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections 52

Connections Customer Connectedness Analytics Call Recording 52

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. Learn from the best. "

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. Learn from the best. "

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

CSM Magazine

JUNE 3, 2021

We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness. Connectedness is a state of mind. For example, Calabrio Analytics customers can apply the new Enterprise CXI dashboards to get going. “We 3 steps to success. About the Author.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52