Remove Customer Connectedness Remove Customer Voice Remove Download Remove Omni-Channel
article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Customer Connectedness: Customer insights are infused across the organization.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Customer Connectedness: Customer insights are infused across the organization.