Customer Confidence Customer Experience Design Magazine Strategy 
Myra Golden
JUNE 2, 2016
Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Myra Golden.
Myra Golden
JUNE 2, 2016
Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Myra Golden.
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