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45 Best Customer Satisfaction Survey Questions To Ask Your Customers

SurveySensum

After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys.

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How Will Automation, AI and IoT Shape User Experience?

Answer Dash

Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customerschanging viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.