Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Reichfield is the creator of oft-used CX metric, the Net Promoter Score (NPS), and The Ultimate Question 2.0, Sure, it sounds simple. The Ultimate Question 2.0
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