Remove Customer Centricity Remove Customer Philosophy Remove Loyalty Remove Travel
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Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. And I told him those on the existing policy: roadside recovery, home recovery, onward travel, and European travel.

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Customer / Leadership: What Is The Access To Cultivating Greatness?

Maz Iqbal

IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? Greatness does not lie on the road well travelled, greatness lies on the road less travelled.