Customer Centricity Customer Confidence Management Net Promoter Score 
CustomerSuccessBox
JUNE 13, 2022
We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company. Many businesses claim to be customer-centric, yet they don’t really comprehend the concept. That’s where it all starts.
Comm100
APRIL 12, 2018
A report released by Forrester explains that 72% of enterprises have made customer service management a top priority, showing just how much organizations are prioritizing the customer experience. Customers irritated by being asked for feedback can undermine your CSat scores and response rates. Negatives of NPS.
Expert insights. Personalized for you.
52 
Let's personalize your content