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2014 State of Customer Experience: Who Are UK’s 2014 Leaders And What Can We Learn From Them? (Part 3)

Maz Iqbal

I have read the Nunwood report several times. And putting this report together with other reports and my lived experience I find myself thinking “There is no rocket science here!” In the next post I will bring this series of post on the Nunwood 2014 UK CX report to a close.

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Build an Empowered Team with A well- defined Customer Service Philosophy

ProProfs Chat

They have their own culture, way of dealing with conflicts, and the managerial hierarchy. . But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. So, how do you create a good customer philosophy? .