Culture Customer Confidence eBook Net Promoter Score 
ClientSuccess
JANUARY 3, 2023
At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. To measure this, many businesses use a Net Promoter Score (NPS), an index ranging from -100 to 100 that indicates customer loyalty and overall satisfaction with your offering.
ClientSuccess
MARCH 27, 2017
Myth Buster Tip: Don’t just rely on the aggregate score, but rather dive into the individual scores and identify which individuals may have a lower score (or a higher score), which could skew the overall aggregate. A High NPS Score Always Equals Retention. 3 Keys to Restoring Customer Confidence.
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