CRM, Customer Experience, Customer Philosophy and Interaction

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. In light of the Comcast call that went viral I invite you to listen to these wise words (bolding is my work).

Customer Philosophy

Customer Philosophy CRM Customer Centricity Customer Retention

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Maz Iqbal

JULY 30, 2014

I take it to mean that I do not find myself indifferent: to myself and my experience of living, to the world in which I find myself in, to my fellow human beings. Yet we are present to it when we experience it. What does Heidegger mean by this? It matters (to me) how I live and how my life turns out. Does this matter?

Customer Philosophy

Customer Philosophy CRM Leadership B2C

Customer Experience Update

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

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