NobelBiz

FEBRUARY 10, 2023

Tony Johnson: When we frame this up especially from the point of view of the contact center itself, what does a great Customer Experience mean to you? The center piece of the discussion was the virtual call center and how to manage and improve the all-round metrics of this trending business model in the contact center space.

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52