Contact Center, Customer Success, Lifetime Customer and Self Service

Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

OCTOBER 6, 2020

Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Whether it’s your own culture that shifts over time or that of your outsourcer, keeping a pulse on cultural alignment in your outsourced contact center is essential.

Customer Care

Customer Care Contact Center Effort Score Net Promoter Score

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. Yeah, so I grew up in the outsource contact center space. So with that, Ed, thanks for joining.

Omni-Channel

Omni-Channel How To Multi-Channel Contact Center

Customer Experience Update

Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

How to Better Understand Your Customer With Ed Porter

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