2018 Trend 1: Digital Channels Finally Overtake Voice
Team HGS
FEBRUARY 6, 2018
HGS recently released a white paper on this year’s top 10 trends in customer service. 10: Digital Assistance—Voice Search, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in a higher CSAT and NPS score for your business. Here, we dissect CX Trend No.10:
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