Contact Center Customer Confidence Self Service Wait Times 
Comm100
NOVEMBER 13, 2022
With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. This is known as machine learning, since the bot can develop stronger answers over time according to real-world feedback. Provides a self-service option.
BlueOcean
JANUARY 6, 2020
The challenge, however, is that the more complex the customer journey, with more channels and points of contact in a single customer journey, the more effort (read: expense) is required from an organization to resolve each interaction – and often, as shown in the graph above, more customer effort is required to reach resolution.
Expert insights. Personalized for you.
130 
Let's personalize your content