Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions
NobelBiz
JULY 4, 2023
These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. Run a Pilot Test Before fully integrating the new technology into your call center operations, it’s wise to run a pilot test.
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