Contact Center Software Customer Service Metrics Virtual Call Center 
ViiBE Blog
MAY 13, 2021
What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Which software is used in call centers? Conclusion.
NobelBiz
NOVEMBER 26, 2021
So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Metrics are objective indicators that allow you to compare and measure your performance. The number of phone calls required to turn a prospect into a client.
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