NobelBiz

FEBRUARY 21, 2022

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NICE inContact

AUGUST 9, 2018

That’s why we recommend building a strategy around tracking, and improving upon, the top 3 customer service metrics: CSAT, NPS®, and CES. What is Customer Satisfaction (CSAT)? It measures the strength of the customer relationship. You can learn more by downloading NICE Satmetrix’s ebook on The ROI of NPS.).

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

NobelBiz

MAY 16, 2023

Hosted contact centers are the wings that enable businesses to soar and reach new heights of customer satisfaction, with the cloud as their limitless sky. Christian Montes – Executive Vice President Client Operations What is a Hosted Contact Center?

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

Playvox

APRIL 21, 2023

Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

MAY 16, 2023

Hosted contact centers are the wings that enable businesses to soar and reach new heights of customer satisfaction, with the cloud as their limitless sky. Christian Montes – Executive Vice President Client Operations What is a Hosted Contact Center?

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40