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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

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Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. More and more companies are realizing that the key to happy customers is happy employees. Given these factors, brands can’t afford to ignore the importance of employee engagement and retention. Omnichannel Will Continue to Expand.

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50+ Customer Experience Statistics for 2020

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This way, your reputation helps you build experience for your customers. Service insight and knowledge are also key to a good experience according to 62% of consumers. (Source: American Express ) Tweet this. Such bad customer experience statistics indicate how customers end up sharing their bad experiences with more people.