Four Significant Ways that AI is Quickly Changing the Customer Experience Landscape
Wootric CX Blog
JUNE 19, 2019
According to Gartner , 89% of businesses compete mostly on the basis of customer experience. Another study indicates that 66 percent of consumers are willing to spend more money on top-notch customer service. The study also found that 55 percent of consumers abandoned a company after experiencing bad customer service.
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