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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets.

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Contact Center Call Center Management Gamification 52
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Essential Pain Points in Call Center Management – Part 2

NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Achieving this consistency can be challenging.

Call Center 59
Call Center Management Contact Center Contact Center Software 59
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